General Terms & Conditions

General Terms & Conditions

1. Organization

These General Terms and Conditions establish the relationship between the client and Logios Travel, with Tax ID 28922829F, headquartered at C/ Cuna 16, primera planta, 41004 Sevilla. Logios Travel offers a range of services aimed at facilitating the exploration and enjoyment of Sevilla and Andalucía.

The main services include:

• Guided Tours: Logios Travel organizes guided visits to monuments, museums, and other points of interest in the mentioned regions.
• Excursions: Excursions to nearby destinations, including historic towns and cultural routes are offered.
• Private Tours and Excursions: Clients may request private tours or excursions.
• Transportation and accommodation: Logios Travel DOES NOT offer transfer services within the mentioned regions. Still, if assistance is requested, Logios Travel will provide recommendations both for transportation and accommodation.

 

2. Reservation Conditions

2.1 Group size: Logios Travel’s are private, exclusive visits. We take no visits for groups bigger than seven people. If yours is, please, let us know. All tours and excursions will be reserved by email.

2.2 Change in prices: Prices for all products offered by Logios Travel are valid for the dates listed in the current year [see  Tours]. 

Prices are per GROUPS unless otherwise specified. 

Rates are subject to change without notice unless your reservation has already been confirmed. 

2.3 Not included in price: Note that prices do not include tips for guides, personal insurance policies, or personal items. Food and beverages are not included. Tickets will only be included when requested.

2.4  Booking confirmation: Reservations are considered final once payment is completed. 

• Tours located in Sevilla: 50% of the agreed upon price must be paid as late as 1 week prior to the visit. The full amount of the tour must be paid 24 hours prior to the tour.
• Tours outside Sevilla: 50% of the agreed upon price must be paid as late as 1 week prior to the visit. The full amount of the tour must be paid 48 hours prior to the tour.

If payment is not received within the specified timeframe, Logios Travel reserves the right to cancel the reservation.

In other words: Logios Travel will be able to confirm the booking only after the client proceeds with payment as stated above.

After booking, the client will receive a confirmation email with details of the tour or service, including date, time, meeting place, and any relevant information. 

It is the client’s responsibility to verify this information and contact the company in case of discrepancies.

 

3. Cancellation and Modification Policy

3.1 Client-Requested Changes: Date change requests and modifications to reservations are subject to availability. Logios Travel does not guarantee service provision if the request cannot be accommodated.

3.2 Supplier Changes: Suppliers may occasionally implement changes to service dates, prices, legal conditions, and age requirements, which could affect the cost of excursions. Logios Travel reserves the right to cancel or modify services, excursions, or tickets as necessary.

3.3 Cancellations: 

• Tours located in Sevilla: Generally, all tours in Sevilla cancelled less than 72 hours in advance must be paid 50% of the agreed upon price. Tours cancelled within 24 hours prior to the tour, the full amount of the tour must be paid.
• Tours outside Sevilla: Generally, all tours located outside Sevilla cancelled less than 96 hours in advance must be paid 50% of the agreed upon price. All tours in Sevilla cancelled within 48 hours prior to the tour, the full amount of the tour must be paid.

Should any reservation spendings (tickets, transportation, accommodation…) be implied in the visit cancelled by the client, the reservation costs will be reimbursed to Logios Travel by the client in the 96 hours following the visit’s scheduled time.

3.4 Client Responsibility Cancellations:

• No-Show: It is the client’s responsibility to arrive on time at the agreed place and time for the start of the service. In case of delay, the company does not guarantee the service. The guide will wait a maximum of 10 minutes past the scheduled time, attempting to contact the client during this period. After 10 minutes, the client will be considered a no-show, and the excursion fee will be forfeited (conditions in 3.3 applicable).
• Lack of Required Documentation: Clients must ensure they possess all necessary documentation, particularly for monuments (Seville’s Alcázar and Granada’s Alhambra). Required documents include passport and visa if required. Failure to provide these documents will not be grounds for a refund, and the client will be considered a no-show if unable to participate.

3.5 Last-Minute Cancellations Beyond Client’s Control:

• Justified Illness or Accident: Refund of 40%, option to reschedule (subject to availability), or receive a voucher for 60% of the value for any Logios Travel activity.
• Justified Flight or Train Delay or Cancellation: Refund of 40%, option to reschedule (subject to availability), or receive a voucher for 60% of the value for any Logios Travel activity.
• Serious Hospitalization or Family Death: Refund of 100% of the activity cost.

In all cases, the client must notify Logios Travel at least 1 hour before the tour’s start.

3.6 Company Responsibility Cancellations

Logios Travel reserves the right to cancel excursions due to justified causes. If cancellation is necessary, the company will inform the client the day before the activity.

• Delays: Delays may occur due to traffic, breakdowns, communication issues, other clients, or force majeure. The client is entitled to a full refund if the delay exceeds 60 minutes and they choose not to proceed with the service.
• No Pickup or Unregistered Reservation: A 100% refund or the option to reschedule will be provided.

 

4. Liability

Logios Travel or its agents, affiliates, service providers, and distributors will not be liable for the following losses or damages unless such losses or damages were foreseeable and demonstrably attributable to Logios Travel: (a) data loss; (b) loss of refunds or advances; (c) business loss; (d) lost opportunity; (e) bad faith or reputational damage; (f) third-party loss; or (g) any indirect or consequential damage related to the contracted services’ misuse.

Additionally, Logios Travel is not responsible for damages, losses, or delays resulting from circumstances beyond its control, including but not limited to illnesses, theft, labor disputes, mechanical failures, government restrictions, acts of war or terrorism, adverse weather conditions, or any incident not directly attributable to Logios Travel.

When contracting our services, clients acknowledge the inherent risks of these activities. 

Logios Travel is a travel provider, a tour facilitator. Logios Travel is not a travel agency. Therefore it is not obliged to have its own insurance for the travellers joining the tours.

Logios Travel agrees to operate per all applicable regulations and holds the necessary permits and insurance required for an active tourism company.

By contracting our services, clients accept that they may not claim extraordinary compensation beyond what is stipulated in our mandatory insurance policies for incidents that occur during activities.

 

5. Acceptance of General Terms and Conditions

By booking services offered by Logios Travel, the client fully accepts these General Terms and Conditions, which are an integral part of the service agreement. The client is responsible for thoroughly reading these General Terms and Conditions before making a reservation. Logios Travel reserves the right to modify these General Terms and Conditions at any time at its sole discretion. Any modification will be duly published on the company’s website.